Our advanced AI assistant handles payment collection calls with natural language processing, ensuring professional and compliant interactions with your policyholders.
PCI DSS compliant payment processing through Stripe ensures all transactions meet the highest security standards required for insurance premium collection.
PolicyPay AI was founded by insurance technology veterans who witnessed firsthand the challenges independent agencies face with policy lapses due to missed payments. Our mission is to automate the tedious, time-consuming process of payment collection while maintaining the personal touch that insurance customers expect.
Built specifically for independent insurance agencies, our AI-powered platform integrates seamlessly with existing agency management systems and provides 24/7 automated payment collection, reducing administrative burden while improving customer retention.
We're committed to helping agencies protect their commission income and keep their clients properly covered through innovative automation technology.
Our dedicated support team understands the unique needs of insurance agencies. We provide comprehensive onboarding, training, and ongoing technical support to ensure your success with PolicyPay AI.
For support requests, please use our email form on the homepage. Our team will respond promptly to help resolve any issues or answer questions about our platform.
Last updated: December 2024
PolicyPay AI collects and processes personal information necessary to provide automated payment collection services for insurance agencies. This includes policyholder contact information, payment data, and policy details provided by participating insurance agencies.
We use collected information solely for the purpose of facilitating insurance premium payments, sending payment reminders, and providing reporting to insurance agencies. We do not sell, rent, or share personal information with third parties except as necessary to process payments or as required by law.
Given the sensitive nature of insurance and financial data, we maintain enterprise-grade security measures including encryption at rest and in transit, regular security audits, and compliance with insurance industry data protection standards.
We retain personal information only as long as necessary to provide services or as required by insurance regulations. Policyholders may request deletion of their data by contacting their insurance agency, who can submit deletion requests on their behalf.
Last updated: December 2024
PolicyPay AI provides automated payment collection services specifically designed for independent insurance agencies. Our AI-powered platform facilitates premium collection, sends payment reminders, and processes payments on behalf of participating insurance agencies.
Insurance agencies using PolicyPay AI are responsible for ensuring they have proper authorization to collect payments from their policyholders, maintaining current policyholder information, and complying with all applicable insurance regulations in their jurisdiction.
All payments are processed through our secure, PCI-compliant payment infrastructure. Agencies are responsible for any chargebacks, disputes, or refunds related to premium collections. PolicyPay AI acts solely as a payment facilitator and does not assume liability for insurance coverage or policy terms.
PolicyPay AI's liability is limited to the monthly service fees paid by the agency. We are not liable for any policy lapses, coverage gaps, or consequential damages resulting from payment processing delays or system outages.
PolicyPay AI operates in compliance with state insurance department regulations regarding premium collection and payment processing. We work with agencies to ensure all collection activities meet state-specific requirements.
All automated calls and text messages comply with the Telephone Consumer Protection Act (TCPA). We maintain proper consent records and provide easy opt-out mechanisms for all communications.
While insurance premium collection differs from debt collection, we adhere to FDCPA principles to ensure respectful, professional communication with policyholders at all times.
Our payment processing infrastructure complies with all applicable financial services regulations, including anti-money laundering (AML) requirements and payment card industry standards.